Sex Machines Help Center

Sex Machines was founded by a husband and wife back in 2016 that were looking to spice up their sex life. After searching for a machine that wasn’t too expensive or physically large, they realised the options were minimal at best. The first machine purchased didn’t even work out of the box and left our founders very disappointed.

Fast forward many months of research and development and Sex Machines now manufacture our very own compact and powerful, high-quality machines. The four unique variants of our Sex Machine are now pleasing people around the world!

Learn more here.  

Different to most other sex toy and adult novelty items, Sex Machines are the original manufacturer of these products. Our manufacturing team in the Shenzhen region of China oversees the hand-made production of each and every machine before they’re shipped to one of our three warehouses around the world. Sex Machines is the sole distributor of our products and we’re proud to be the exclusive retailer. 

Sex Machines are able to offer our products at a wholesale price, with no added mark-up because we are the original manufacturer. Different to most other sellers in this industry, we cut out the retailer that would typically add on their own margin. 

Our machines have a number of features that are sure to delivery intense pleasure. There are a number of functions, which differ between our variety of attachments.

As standard, our Sex Machines are shipped with the Heating Real Feel Dildo attachment. This attachment performs penetrating movements that are controlled by the powerful Sex Machine. In addition to this, the dildo attachment also offers realistic-feeling heating that’s controlled by the wireless remote on three different levels.

This adds an amazing level of realism and is certain to fulfil your every desire. To view the rest of our attachments which we’re always adding to, simply click here. 

Yes, there certainly are! To view the rest of our attachments which we’re always adding to, simply click here. 

The full specifications of our Sex Machines can be view in the table below.

Yes. Security through online purchasing is paramount. We use PayPal payments for all of our transactions. Partnering with PayPal means that all customers qualify for buyer-protection and secure payment processing.

To learn more visit here. 

Sex Machines has three warehouses located in California (USA), Heathrow (UK & EU) and our company HQ and warehouse in QLD (Australia).

This allows us to ship domestic directly to each of our customers without having to ship internationally. This means faster delivery and no risk of customs delays or fees whatsoever. 

Shipping time does depend on your location. We ship all order within 1-2 business days of receiving your order. Below shows our delivery times for in-stock products. 

Shipping is calculated in our checkout page after you have entered in your full address. This is then added to you order total prior to the payment stage. 

In the USA we ship with UPS, in the UK we ship with Yodel or Royal Mail, to Europe we ship with DHL and in Australia we ship with Direct Freight Express. Tracking links for each of these carriers can be found below.

https://www.ups.com/track?loc=en_US&requester=WT/

https://www.yodel.co.uk/track/

https://www.royalmail.com/track-your-item#/

https://www.dhl.co.uk/en/express/tracking.html

http://www.directfreight.com.au/ConsignmentStatus.aspx

No. There are no further fees once you have paid for your purchase.

The only time there would be an additional fee would be after an RTS issue where are carrier cannot deliver to your address for one of many reasons. In this case, you would need to pay for postage again after re-confirming your address. 

As soon as your order has been dispatched from one of our warehouses, you will be emailed the tracking number. This allows you to follow the progress of your delivery or enquire with the courier directly for updates. If you think you should have received this email sooner, we recommend firstly checking your spam/junk folder within your email account. 

Due to how PayPal processes payments, delivery to your address with a signature from our courier is the only approved form of delivery. 

All shipping addresses must be a street or business address. Post Office boxes cannot be accepted as we often ship with registered courier companies that are unaffiliated with domestic postal services. 

Yes, this is automatically emailed to you upon purchase. 

Yes. Privacy and discretion are among our top priorities. In keeping with this, all billing details and shipping descriptions will show up as, “Personal Technology Pty. Ltd.” Rest assured, ‘Sex Machines’ is only used for our marketing and advertised and will not show up on your billing history.

To learn more, please visit here. 

There are a number of quick and easy ways to tell apart a genuine seller compared to a scam or fraudulent seller.

We recommend considering the follow checklist before your next purchase:

1.   Does this seller offer PayPal and buyer protection?

2.   Does this seller have any reviews? Are the reviews verified? Are there a significant number of reviews?

3.   Is their product unique? Have you seen it elsewhere online? Does it have its own branding/logo?

Following this list of potential ‘red flags’ is a great way to stay safe when making your next online purchase. 

We have a detail care guide that goes through both the operation and also the best methods for caring for your machine.

To view our user manuals, please click here. 

Yes. Our products are warranted against manufacturing defects or imperfections for a period of 12 months from the purchase date. Our warranty is guaranteed to the original purchaser only and subject to our terms and conditions which you can view here. 

Due to the nature of our products, we do not offer returns for health and safety reasons. This is an added assurance that all purchasers are receiving a 100% brand new product. For adult toy and novelty sellers that do offer free returns, what do you think they do with the returned items? Are they refurbished and resold? 

We recommend a very liberal application of a high-quality water based lubricant. More information on the recommendation usage suggestions can be found in our Care Guide which you can view here.